Terms of Service

1. Acceptance

These Terms of Service ("Terms") govern your access to and use of Agent Burndown's hosted service and websites (the "Service"). By creating an account, installing the collector, or using the Service, you agree to these Terms and to our Privacy Policy. If you accept on behalf of an organization, you represent that you are authorized to bind that organization ("Customer").

2. The service

Agent Burndown provides observability and cost analytics for AI coding agents. A collector runs on Customer machines, reads local agent telemetry, and forwards metadata to the hosted service, which presents dashboards, reports, and alerts. The Service is an observability product: it does not execute commands on, or take remote control of, Customer machines.

3. Eligibility & accounts

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of account information and for all activity under your account.
• You must keep credentials secure, enable required multi-factor authentication, and notify us of any unauthorized use.

4. Customer responsibilities & authorization

The Service is designed to be deployed by an organization across its workspaces and members. Customer is responsible for the lawful configuration and use of the Service, including:

• Authorization to enable telemetry. Customer represents and warrants that it is authorized to install the collector on, and to collect telemetry from, the machines, workspaces, and user accounts it enrolls — including those of its employees, contractors, and other workspace members.
• Notice and legal basis. Customer is responsible for providing any notices to, and obtaining any consents from, its members that applicable law, employment agreements, or workplace policies require before enabling monitoring of agent activity.
• Configuration choices. Customer controls organization settings, including auto-enrollment and the opt-in inventory and model-diagnostics features, and is responsible for enabling them only where appropriate. Customer acknowledges that, within its organization, telemetry attributed to one member is visible to other members as described in the Privacy Policy.
• Compliance. Customer will use the Service in compliance with applicable laws and regulations (including data-protection, privacy, and employment laws) and its own internal policies.

Customer will not enroll machines or accounts it is not authorized to monitor, and is solely responsible for its instructions to the Service regarding member data.

5. Acceptable use

You agree not to:

• Use the Service unlawfully or to infringe others' rights;
• Attempt to breach security, access other organizations' data, or probe the Service outside a sanctioned disclosure process;
• Interfere with or disrupt the Service, or exceed documented rate or volume limits;
• Reverse engineer or resell the Service except as permitted by law;
• Deliberately route prompts, source code, secrets, or other excluded content through fields not intended to carry them.

6. Plans & billing

• Paid plans are billed through Stripe on a monthly or annual basis, by seat and/or metered events as described at sign-up.
• Fees are charged in advance and are non-refundable except where required by law. Subscriptions renew automatically until cancelled.
• You may cancel or change your plan through the app or the Stripe Customer Portal; changes take effect as described there.
• Fees are exclusive of taxes, which you are responsible for. We may change pricing with reasonable notice effective at your next renewal.

7. Data & privacy

Our handling of data is described in the Privacy Policy, which is incorporated into these Terms. For telemetry an organization enables about its workspaces and members, Customer is the controller and Agent Burndown is the processor, acting on Customer's documented instructions. Enterprise customers may request a data processing addendum.

8. Intellectual property

The Service, including its software, design, and content, is owned by Agent Burndown and its licensors. Customer data and telemetry remain Customer's. Customer grants Agent Burndown the limited rights needed to operate and improve the Service and to produce Customer's dashboards, reports, and aggregated, de-identified analytics. We do not use Customer telemetry to train machine-learning models.

9. Early access & beta

Features offered as early access, preview, or beta are provided "as is", may change or be discontinued, and may have limited support and availability. Do not rely on them for production-critical decisions without independent verification.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that cost and usage figures are exact.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data. Agent Burndown's total aggregate liability arising out of or relating to the Service will not exceed the amounts Customer paid to Agent Burndown in the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law.

12. Indemnification

Customer will defend and indemnify Agent Burndown against third-party claims arising from Customer's data, Customer's configuration and use of the Service, or Customer's breach of these Terms — including claims by members that Customer enrolled without required authorization, notice, or consent.

13. Term & termination

These Terms apply while you use the Service. Either party may terminate as described here or in an applicable order. We may suspend or terminate access for breach, non-payment, or to protect the Service. On termination, your right to use the Service ends; data is retained and handled as described in the Privacy Policy, and you may request deletion by contacting support.

14. Changes to these terms

We may update these Terms. Each version carries a version identifier and effective date. For material changes we will provide notice and, where required, ask you to acknowledge the new version before continued use; the app records which version each user accepted. Continued use after an update means you accept the revised Terms.

15. Governing law

These Terms are governed by the laws of the United States and of the state in which Agent Burndown's contracting entity is established, excluding conflict-of-laws rules. You and Agent Burndown submit to the exclusive jurisdiction of the state and federal courts located there.

16. Contact

Questions: support@agentburndown.com.